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Store Policies

Your satisfaction is VERY important to us, therefore we would like to minimize returns as much as possible. We are always happy to answer questions about the products we carry or provide measurements to assist with sizing, check material content, color, etc. Please email or call us before ordering if you are not sure of the size or would like additional information.

In the event an item was not as expected, we will offer an EXCHANGE or a STORE CREDIT *,within 14 days of the delivery receipt of purchase subject to the following terms. NO REFUNDS.

  • Items eligible for exchange or store credit MUST BE RECEIVED BY US within 14 days of customer's receipt of these items.  Items returned after 14 days of receipt but before 21 days may be exchanged only.  Exchange credit will be given at the lowest selling price.
  • ALL SALES ARE FINAL AFTER 21 DAYS.
  • NO EXCHANGES or STORE CREDITS will be issued on the following:
    Special Order Items, Items on Sale or Clearance discounted at 50% off or more, or identified as a "Final Sale" are not returnable and are considered FINAL SALE.
  • *Hair Accessories, Tights & Socks are considered final sale only.*NJ Health Laws prohibit their return.
  • PLEASE NOTE*** We will exchange Special Occasion & Party Dresses & Seasonal/Holiday Items for size or store credit within 14 days of receipt of items  
  • Holiday Apparel will not be accepted for returns 10 days before and at any time after the Holidays.
  • We offer no price adjustments on previous purchases.

 

RETURN/EXCHANGE INFORMATION

If you find it necessary to exchange or return an item for store credit, please contact us at denimndaisies@optonline.net or by phone (873-331-9009) to receive your personal return/exchange authorization number. - RAN. (Return Authorization Number).

This number must be written on the outside of the return package.  Packages that arrive without a Return Authorization Number will be refused.  Shipping for both the return and the exchanged item is at the expense of the purchaser.

To be exchanged for merchandise OR store credit, the item must be in its original condition. Tags must be intact, unlaundered, etc. If these requirements are not met, we cannot accept the exchange. Item must returned to us shipped in a similar fashion to how it was received (inside water-tight bag and bagged or boxed). Please include a copy of invoice so we know who to credit.

IMPORTANT: We can not be responsible for packages once they leave our hands, if ipostal service fails to deliver your package and it comes back to us, shipping charges will not be refundable. Therefore please make sure to enter correct shipping and billing address when placing an order.

Please allow up to 30 daysfor processing of returns for store credit. If you have not received a credit within that time please feel free to contact us.

Exchanges or returns should be mailed to: 

Denim & Daisies, LLC
8 Broadway
Denville, NJ 07834

BE SURE TO GET AN RA NUMBER FROM US FIRST. Thank you.

You can reach us by phone or fax at:

973-331-9009

or E-mail us at

denimndaisies@optonline.net

If you ordered using a promotional discount and you do not meet the criteria for the discount after the return, handling fees may apply and your credit may be adjusted accordingly. (Example: Orders over $150.00 receive free shipping. If you return something and your new total is $102.00, shipping fees may be applied at the rate the merchandise would have shipped for).

SPECIAL ORDERS

SPECIAL ORDER items are ordered specifically for you from the manufacturer and as they are items we did not order for our boutique and are additional merchandise we did not plan to purchase. "SPECIAL ORDER" items are considered FINAL SALE and therefore are non-returnable. No exceptions. Thank you for understanding!

Orders are processed directly online with our credit card company as soon as they are placed and if canceled more than 3 hours after they are placed will incur a 10% restocking fee. Thank you for understanding.

GIFT WRAP

Complimentary Gift Wrap on orders shipped within the USA is offered on all clothing items not considered final sale. Gifts addresses to multiple recipients will be shipped separately. Gift Wrap is not offered on extra-large items like coats or bulky items such as backpacks. Please indicate in comments section of order what kind of gift it is, for example: "Holiday", "Birthday" "Christmas" “Baby” etc. and what you would like written on the note card enclosure.

We accept the following forms of payment:

* VISA * MASTERCARD * DISCOVER * AMERICAN EXPRESS * and PAYPAL

All policies effective for orders placed on/or after March 15, 2016

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